Walmart even put out a press release in June 2020 to extol the virtues of its "manned checkout experience," where there is a round area for self-checkout registers and Walmart employees monitor and assist with the process. But the Bentonville, Arkansas-based retail giant, like so many other retailers, has increasingly relied on automation as a means of improving customer experience and reducing labor costs. To be sure, Walmart still uses cashiers at stores across the US. "I'd say they are losing so much due to that." "They need to hire cashiers again and do away with so many self-checkout," Mindy Stanley, a Walmart customer from Ashland, Kentucky, said. Walmart's CEO and president, Doug McMillon, told CNBC earlier this month that theft "is higher than what it has historically been" and there would be consequences "if that is not corrected over time." Since McMillon made those comments, more than 100 Walmart customers and former and current employees have reached out to an Insider reporter to say the retailer must rely less on self-checkout. Walmart's CEO has said the retailer may need to close down stores because of theft - and many of the company's customers and employees blame one growing feature of the chain for enabling shoplifting: self-checkout. Account icon An icon in the shape of a person's head and shoulders.
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